Privacy Policy

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This Privacy Policy explains how NutraPalette, operated through Detoxifyherbdrai at detoxifyherbdrai.world, collects, uses, stores, and protects personal data when you purchase or use our nutrition variety consultation products and related services in Finland and through our website.

Data controller

The data controller responsible for your personal data is NutraPalette (Detoxifyherbdrai), Erottajankatu 9 B, 00130 Helsinki, Finland. For privacy-related enquiries, contact us at contact@detoxifyherbdrai.world or by phone at +3585062377.

Scope of this policy

This policy applies to personal data processed in connection with:

• Weekly Plate Planner, Seasonal Variety Session, and Family Nutrition Roadmap consultation products;
• Booking, payment coordination, and delivery of consultation materials;
• Communication through contact forms, email, and telephone;
• Website use, including cookies as described in our Cookies Policy.

Personal data we collect

Depending on your interaction with our consultation products, we may process the following categories of personal data:

• Identity and contact data: name, email address, telephone number, and postal address when provided;
• Booking and product data: selected package, session dates, preferences, and communications about your consultation;
• Health-related lifestyle information you voluntarily share about meals, routines, and dietary preferences to tailor variety guidance;
• Payment-related references provided by payment service providers, without storing full card details on our servers;
• Technical data: IP address, browser type, device information, and pages visited on detoxifyherbdrai.ddd.

How we use your data

We process personal data for the following purposes and legal bases under the EU General Data Protection Regulation (GDPR) and applicable Finnish law:

• Performance of a contract: to deliver consultation products you purchase, schedule sessions, and send summaries;
• Legitimate interests: to improve our services, ensure website security, and respond to enquiries, balanced against your rights;
• Consent: where you opt in to marketing messages or non-essential cookies;
• Legal obligation: to retain records required by tax, accounting, or consumer protection rules.

Consultation-specific processing

Information about your eating habits is used solely to prepare personalised variety recommendations within the scope of your purchased product. We do not use this information for unrelated profiling. Session notes are stored securely and accessed only by staff involved in delivering your consultation.

Sharing of data

We may share personal data with trusted processors who assist us under written agreements, including hosting providers, email services, payment facilitators, and scheduling tools. Processors may only use data according to our instructions. We do not sell personal data. Disclosure to public authorities occurs only where required by law.

International transfers

Where processors are located outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions before transferring data.

Retention periods

We retain personal data only as long as necessary for the purposes described:

• Consultation records and correspondence: up to three years after your last session unless a longer period is required for legal claims;
• Accounting and invoice data: as required by Finnish bookkeeping legislation, typically six years;
• Marketing consents: until withdrawn;
• Website logs: up to twelve months unless needed for security investigations.

Your rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing based on legitimate interests, and receive your data in a portable format where applicable. You may withdraw consent at any time without affecting the lawfulness of prior processing. To exercise rights, contact contact@detoxifyherbdrai.world. You also have the right to lodge a complaint with the Office of the Data Protection Ombudsman in Finland.

Security measures

We implement technical and organisational measures including access controls, encrypted connections via HTTPS, staff training, and limited access to consultation notes. No method of transmission over the internet is completely secure; we encourage you to use strong passwords where accounts are provided.

Children

Our consultation products are intended for adults booking on behalf of themselves or their household. We do not knowingly collect data from children under 16 without parental consent. If you believe we have received such data, contact us for deletion.

Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects concerning consultation clients.

Changes to this policy

We may update this Privacy Policy to reflect changes in our consultation products or legal requirements. The current version is always available at detoxifyherbdrai.world/privacy.html with the updated date shown at the top.

Contact

NutraPalette · Detoxifyherbdrai · Erottajankatu 9 B, 00130 Helsinki, Finland · +3585062377 · contact@detoxifyherbdrai.world